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K3 Retail Development Outsourcing

The Case

K3 Retail partners with businesses to provide connected technologies based on Microsoft Dynamics 365 so retailers can reach their goals now and in the future.

They intelligently apply their technology to make retailers’ lives easier and businesses more successful with tools designed to forever meet consumer demands. In a size that best fits future plans wherever you need it – Cloud, Hybrid or On-premise.

K3 Retail have developed a leading methodology for Dynamics implementations, called Ready to Run, which compliments and enriches Microsoft’s Lifecycle Services toolkit.

K3 Retail solutions drive more than 800 international retail brands. Labels from Bonmarche and The White Company to Ryman and Sue Ryder, Hobbycraft, Barker & Stonehouse and Ted Baker can pursue their business goals with the expertise of K3 Retail in delivering the new possible. Part of the K3BTG group, K3 Retail is a Microsoft Gold Certified Partner and the UK’s leading Microsoft Dynamics retail partner.

K3 Retail builds its own retail vertical solutions based on the Microsoft Dynamics NAV platform. These solutions are constantly updated based on customer and market needs, with ongoing enhancements to the product. The varying level effort in building and maintaining these features meant that K3 Retail sought a reliable, responsive development partner to assist when the K3 development and technology team required additional resources.

The Solution

K3 Retail has chosen B3 Technologies as an outsourcing partner to complement their internal team for product development work, and to support several customer-specific projects. K3 Retail has also held multiple knowledge transfer sessions with B3 Technologies, ensuring the B3 Technologies team has sufficient background to perform assigned tasks at the same level as the K3 team, and making sure that future collaboration would be even more efficient.

“We have been using B3 Technologies as a partner for Dynamics NAV development work since 2016. This has helped us balance the development and technical workload as B3 Technologies can respond to varying demand and have accumulated knowledge of K3 Retail’s solutions. This partnership gives us flexibility to plan and execute our development work while maintaining our high quality standards.”
-- Niall McGovern, Product Manager, K3 Retail

The Outcome

By leveraging the outsourcing teams within B3 Technologies through inter-team knowledge sharing, K3 Retail can draw upon additional resources at the times of need, without the learning curve such arrangement usually requires, ensuring customer service levels are maintained.

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